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Having your flight cancelled or delayed, or being denied boarding is always very frustrating. But things are less stressful when you know your rights as a passenger and what to do in cases such as these.
Although it's the airline's duty to display these rights at the check-in desk, many people often don't know they're entitled to care and assistance or even compensation from the airline. For this reason, we decided to put this guide together to help you out if any of these happens next time you travel.
1. Flight Delays
2. Flight Cancellation
If your flight is cancelled, you may be entitled to up to €600 in compensation.
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What are my rights if my flight is cancelled?
If your flight is cancelled the airline must also offer you the three following options under the EU law.
- Refund the cost of the tickets for the part of the journey you were unable to complete. Once you have requested a refund you are not entitled to claim food and drink vouchers.
- Rebook your journey so that you can reach your destination as soon as possible. You are entitled to the appropriate assistance in this situation, meaning meals, refreshments, hotel accommodation and free phone calls depending on the distance of the flight and how long you must wait to be rerouted.
- Return home and book a new trip at a later date. You have the right to demand that the new journey is on the same terms as the original journey for example same class seats.
- How much compensation am I entitled to for flight cancellation?
- Flight Cancellation Compensation Exceptions
3. Airline Compensations Claim
4. Extreme Weather & Strike Cover
Does Travel Insurance cover Airline Strikes & Bad Weather?
As you've seen above, in cases of cancellation or delays due to snow, volcano ashes, etc, you may not be entitled for compensation from the airline. Multitrip.com, however, offers Flight Cancellation and Travel Disruption as optional add-ons to your Multitrip Travel Insurance policy.
Flight Cancellation Cover
Flight Cancellation optional cover would help you cover:
- additional accommodation and travel expenses incurred in reaching your overseas destination and/or in returning to Ireland should your flight be cancelled or delayed for more than 24 hours after check-in.
Travel Disruption Cover
Travel Disruption optional cover provides the following cover:
- If your flight is cancelled or delayed for more than 12 hours, it covers additional accommodation and travel costs up to €1,000.
- If your flight is cancelled or delayed for more than 12 hours, then you can claim back up to €1,000 for irrecoverable unused travel and accommodation costs.
- Claim back up to €1,000 for accommodation if you have to be moved from your current location or cut your trip short because of flood, earthquake, volcanic eruption etc.
- Covers cancellation or curtailment charges should the Department of Foreign Affairs (DFA) or World Health Organisation (WHO) advise against travel to the country or specific area you are travelling to.*
- Gives you control of the situation and the added security that you have sufficient cover should an airline cancel, delay or redirect your flight after take-off.
Please keep in mind that Travel Disruption cover will take 7 days to be effective and won't provide cover for anything existing or being publicly announced at the time of purchase. So, don't wait! Get a quote and add it to your policy now.
*Any claim relating to government lockdown or restrictions on travel are excluded if those restriction relate to pandemic illness (as declared by WHO) including Covid-19.Why Choose Multitrip.com?
No matter what holiday or trip you have planned abroad, we will help you to stay protected. Whether it's a single trip to Europe, a backpacker trip to Asia, or multiple trips around the world each year, you can rest assured that we have a Travel Insurance policy to suit your needs.
Multitrip cover from just €19.95
We are the only insurance provider offering 2 year multitrip travel insurance in Ireland.
Optional Travel Disruption Cover
You can opt to choose additional travel disruption cover to protect your trip against such things like adverse weather conditions.
Get instant online Travel Insurance Cover
Our booking process can be completed in just four easy steps.
Premier Plus Policy Extras
Our Premier Plus policy automatically includes Excess Waiver and Winter Sports cover*
*No cover is available for winter sports if you are over 65yrs.
Local Claims Adjuster in Ireland
In the event you need to make a claim you will be dealing with a claims adjuster based in Ireland
Competitive Prices
In addition to Affordable Travel Insurance, Multitrip.com provides up to three levels of cover and a full range of discounts and benefits.
Easy Claims Process
The claims process is made as fast, simple and straight forward as possible. Liaise with an experienced team, committed to providing the highest standards of service.
Award Winning Travel Insurance Provider
Multitrip.com is part of Cover-More Blue Insurance Services Limited, winner of numerous Best Travel Insurance Provider awards and Deloitte's Best Managed Companies Award.
Expert Friendly Customer Service
Our Customer Service team can be reached via phone, email and social media. FAQs also available.
Super Competitive Prices
In addition to Affordable Travel Insurance, Multitrip.com provides up to three levels of cover and a full range of discounts and benefits.
Award Winning Travel Insurance Provider
Multitrip.com is part of Cover-More Blue Insurance Services Limited, winner of numerous Best Travel Insurance Provider awards and Deloitte's Best Managed Companies Award.
Expert Friendly Customer Service
Our Customer Service team can be reached via phone, email and social media. FAQs also available.